Shelter In Place Status

Our offices are temporarily closed and we have moved to “work from home” due to the COVID-19 pandemic (Coronavirus). This temporary closure will continue based on health and medical recommendations by the CDC and City of Austin. Our current shelter in place extends through May 8th, 2020 coinciding with Travis County’s Order.

As a company, we have offered our employees additional paid time off in hopes to continue supporting our family here at Native Edge and we are working non-stop to continue supporting our team through this – financially and otherwise.

Our Design Team will continue to create and produce award winning designs during this closure, and will be available via email for any questions or new ideas for your space.

If you are in the process of scheduling an installation or new maintenance contract with us currently, we encourage you to continue communication via email and phone as we will continue to work on new business. The Department of Homeland Security and the Texas State Governor has deemed landscape maintenance and general construction “essential” and we will continue forward as safely as possible.

If you have a current installation and construction or maintenance contract with us, Paragraph 6, Section F, ix states that safety and sanitation are important to keep maintained. In our industry – keeping walkways and properties clear of debris falls under safety, and keeping lawn and weeds at bay falls under sanitation to keep pests and rodents out of the yard. Regularly scheduled maintenance contracts will continue as scheduled until otherwise advised by City officials or requested by our customers per Code Enforcement. Current properties that are under construction will be completed to the point of being safe to enjoy during the Shelter In Place order.

At this time, Native Edge will not be offering any refunds as we will continue business as normal as soon as we are back running. Please advise us of any medical emergencies for you or your family and our owner will reach out directly.

Please stay tuned to our newsletter, social media and direct correspondence for updates regarding a firm reopening date!

Read The Full Statement

Current Status

Open with limitations through April 30th.

  • 4/14/20 –  Updated to extend our shelter in place to match Travis County’s extension to 05/08/20
  • 4/09/20 – Updated to extend our shelter in place past the COA’s ending on 4/13/20
  • 4/06/20 – Updated to include Gov. Abbott making construction an essential service

Current Status

What We ARE Doing

  • Servicing existing Landscape Maintenance Contracts*
  • Consulting and starting new Landscape Maintenance Contracts
  • Finishing Landscape Designs
  • Starting new Landscape Designs
  • Completing in-progress Installs**
  • Starting New Installs***
  • Scheduling future Installs
  • Scheduling future Work Orders
  • Emergency Work Orders****

*Considered and essential service under Section 6, F, ix as a sanitation service.

**To a point where project is considered “stable soil”

***Updated statement from Gov. Abbott has made construction (including landscape) an essential service

****Irrigation Repairs, drainage work/repairs, etc

What we are NOT doing:

  • Returning to our office

Precautions we are Taking

  • All office staff is working from home
  • Crew is keeping recommended distance from each other while working
  • No more than two crew members per truck
  • Constant sanitation of trucks, tools, and facilities
  • Offering meetings to be held via video meetings/phone calls
  • Staff is required to wear masks while performing company duties in public

In-Person Meeting Stipulations

  • Our staff will wear face masks and gloves
  • Customers must wear face masks/coverings and gloves
  • No physical items will be exchanged (businesses cards, papers, etc)
  • Customers will not be able to touch sample material
  • During consults, we ask customers stay in one spot (near the door or whatever is most appropriate) while NEL Employee walks the property